Terms of Service

1. General provisions

This document is an offer to enter into an agreement for the use of the Aivium software (the "Service") on the terms set out below. By using the Service, you accept the terms of this offer.

2. Subject matter

Aivium is a local desktop application (a workspace with an AI agent). The Service provides a workspace for working with files and the agent. Access to third-party AI providers (for example, ChatGPT, Claude, Gemini) is not included in the price of the application at launch and is connected by the user separately.

3. Plans and payment

• Trial period — free, 14 days from the date the key is activated. The key is issued in your personal account.
• Paid plans and modules are provided on the terms shown on the website, in your personal account, or in the invoice at the time of purchase. The current price, access period, included features, and any special terms are shown before payment.

Prices and plan contents may change. Changes do not reduce the terms of an already paid period unless otherwise expressly stated in a contract, invoice, or the rules of a specific promotion.

Online payments may be processed by payment providers, including Paddle. Where a payment is processed by Paddle, Paddle acts as the Merchant of Record / seller of record for the transaction, collects the payment, issues payment documents, handles applicable taxes, and reviews refund requests under its policies and applicable law. Aivium remains the software supplier and provides product support.

4. Trial period

The trial key is activated by the user in the personal account and is valid for 14 days from the date of activation. No automatic charges are made unless the user separately starts a paid subscription with renewal. After the trial expires, paid features may be limited or blocked until a paid subscription is started; the user's files remain with the user.

5. Paid subscription and access period

A paid subscription provides access to paid features for the paid period. The billing period, renewal options, auto-renewal terms, plan contents, and add-on modules are shown before payment and in your personal account. When the paid period ends, access to paid features may be limited until the subscription is renewed; free features and user files remain available.

6. Account balance and auto-renewal

• The account balance is topped up online, by invoice, or with a gift certificate. The balance pays for the subscription, modules, and other services of the Service.
• In the personal account the user may turn on auto-renewal of the subscription and monthly modules. Auto-renewal is an automatic charge of the price of the next period (a month or a year, as chosen by the user) one day before the paid period ends: from the account balance when it covers the whole amount, otherwise from the saved bank card (autopayment). A charge is never split between the balance and the card.
• A card is saved only with the user's separate consent to automatic charges, given when paying through YooKassa by ticking the corresponding box; the box is never pre-ticked. Card details are held by YooKassa; the Service does not receive them.
• The consent names the amount and the period of the charge. If the next period costs more (another billing period, more seats, another plan, a price change), it is not charged to the card until the user confirms the new amount in the personal account; charges to the balance go ahead as usual.
• Before each automatic charge we e-mail the user the amount, the date, and the source of the charge — as a rule 3 days ahead. When auto-renewal is turned on or back on less than a day before the charge, the amount and date of the first charge are shown in the personal account at that moment and no separate e-mail is sent before it.
• Auto-renewal is switched off in the personal account. Before cancelling, the Service asks for the reason and may offer a discount on the next periods, a free month, or a pause; the user does not have to accept — "Cancel anyway" is on the same screen. After cancelling, access continues until the end of the paid period. The card can be removed separately — renewal then uses the balance only.
• A discount accepted at cancellation lowers the stated number of next charges and needs no new autopayment consent. The AI budget included in the plan is not credited for a free month.
• Instead of cancelling, the subscription can be paused for one month: after the paid period ends, access to paid features is suspended and no charges are made, user data is kept; the next period and its payment move out by a month. The pause can be ended early at any time — the next period is then paid and starts at once.
• If a charge fails, we retry over several days and keep access for a grace period of 3 days after the paid period ends. Without payment, access to paid features ends after it; user data is not deleted.
• Modules and seats added, or a move to a more expensive plan, in the middle of a period are charged at once, pro rata to the days left in the period. Reductions and a move to a cheaper plan take effect from the next period.
• The user may withdraw from the service at any time. On request in the "Refunds" section of the personal account we refund the unused days of the current paid period (period price × unused days / days in the period) and the remaining balance topped up online — the way it was paid in. Balance paid in by invoice is returned to the payer's bank account on a written request to support. A refund request for a period turns auto-renewal off at once; access to paid features ends once the unused period is refunded.

7. Refunds

Refunds are described in the Refund Policy. If your payment was processed by Paddle, you can request a refund using the link in your Paddle receipt email, from the subscription management page, or via Paddle support. You may also contact us at support@aivium.app so we can help with the product side of the request.

8. Liability

The Service is provided "as is". The user is solely responsible for choosing an AI provider, the context sent, and applying the changes proposed by the agent.

9. Contacts

For questions about this offer: support@aivium.app. See also the privacy policy, Refund Policy, and the license agreement.

Seller details

• Name: TOO «MADE IN DREAM»
• BIN: 251040021293
• Registered address: 041602, Ospanhan Aubakirov str., house 9, Talgar, Almaty region Kazakhstan
• E-mail: billing@aivium.app
• Bank: АО Kaspi Bank
• SWIFT: CASPKZKA
• Settlement account: KZ58722S000049147728